ACH Rejects

Merchant Account-related ACH Rejects/Returns are displayed under REPORTING > ACH REJECTS. 

The ACH Rejects page will display any open, resolved, or written-off ACH Rejects cases (along with the amount and the reason). Additionally, the ACH Reject report will link to any open tickets related to ACH rejects for a client and offers substantial visibility for both Agents and Merchants in an effort to quickly resolve ACH reject issues.

It is recommended these be handled promptly as merchants with reject activity have funding suspended, and to reply to any tickets opened by the system (rather than opening a new ticket).