Chargebacks
Chargebacks occur when a customer initiates a dispute with their card-issuing bank. As a result, previously deposited funds are withdrawn from the merchant's bank account and returned to the customer's account.
If the merchant can prove the chargeback is invalid, they may dispute it with the card-issuing bank. (Within a specific period)
After receiving a chargeback notification, the merchant can log into the dashboard and navigate to Reporting>Chargebacks. There, they can navigate to the Filter to locate the chargeback using key identifiers, such as the Date, Case ID, ARN, or the last four digits of the card number.
Once the chargeback is located, clicking on details will bring up additional information, and you will see an upload button to provide any supporting documentation to the case.
Status and their meaning:
Processed | This means there was some movement in the chargeback system. For example, the Chargeback Center has received new documents. The case description will provide clarity. |
Won | This means the chargeback case favors the merchant based on the description. |
Lost | This means the chargeback case is in favor of the customer. Usually, money will be debited from the merchant account. |